An Empirical Study on Impacts of Computer-Mediated Communication Management on Job Satisfaction

Although there are many studies which have observed the overall impacts of Computer-Mediated Communication (CMC) or Information Systems, and many empirical studies which analysed specific impacts partially, there are few studies which have focused on the overall relationship between CMC management and job satisfaction. Therefore, this study aims to clarify the overall CMC impact framework: CMC management influences job satisfaction through CMC effects and organizational structure. To reveal the impacts, data gathered from CMC system users in organizations were analysed applying path analysis. The results showed that good CMC management has a positive impact on job satisfaction either directly or indirectly through CMC effects and organizational structure change. Based on the result, we may say that those organizations managing CMC well can gain CMC effects, increase employee job satisfaction, retain important human resources, and better survive in a knowledge society.